General information

Processing entity: SUSTAV JAVNIH BICIKALA doo, 10000 Zagreb, Prisavlje 2, ID number: 97795935846

The contact information through which all information regarding the processing and use of personal data can be obtained are:

phone number: 01 777 6534
e-mail: info@nextbike.hr
address: 10000 Zagreb, Prisavlje 2

Types of personal data processed

SUSTAV JAVNIH BICIKALA d.o.o. processes your personal data for the purpose of fulfilling contractual obligations, contacting clients and protecting against theft or vandalism.

The personal data collected for the fulfillment of contractual obligations are: user’s first and last name, address, postal code, city, country, and information about the package or option that the user chooses. If the user chooses to register by phone, mobile application, on the terminal, via the website or at partner sales points, copies of ID cards or passports are also collected (copy of the personal data page only).

Personal data collected for contacting clients are: mobile number or landline, and e-mail address.

Personal data collected for protection against theft or vandalism are: copy of ID card or passport (copy of personal data page only).

Purpose, method of processing and storage of personal data

The personal data that is collected: user’s name and surname, address, postal code, city, country, mobile phone number, and e-mail address, as well as information about the package or option that the user chooses, are used exclusively for creating a user account, fulfilling contractual obligations, and billing for the services of the company Sustav javnih bicikala d.o.o. . Copies of identity cards or passports (a copy of the page with personal information only) are collected to check the accuracy of the data, as well as the payment data from the user registration request.

All personal data are used exclusively for the purposes for which they were collected and for which consent was given.

The collected data will not be made available to third parties in any way, except for the purpose prescribed by law.

All personal data become inactive if the user does not use the company’s services for more than 6 months, and can be reactivated by calling the number or e-mail from which consent was given or by writing to the company’s address. In any case, all data are deleted upon termination of the purpose for which they were collected, i.e. upon termination of the contractual relationship, and at the latest upon the expiration of all legal obligations related to the storage of personal data, except in the case of an objection to the product or service within the deadline, until the final completion of complaint procedures in accordance with applicable regulations.

Management of consents for the processing of personal data

You can revoke your consent at any time.

If you want to give your consent again, you can do it in the same way as when revoking it.

You can change your consent (complete or partial revocation, i.e. give consent again) by contacting us via:

e-mail: info@nextbike.hr or
by mail to the company’s address: Sustav javnih bicikala d.o.o., 10000 Zagreb, Prisavlje 2.

If you revoke your consent, we will no longer use your data for the stated purposes, but this may result in the impossibility of using some additional benefits related to them.

 Rights of respondents

a) The right to be informed about the processing of personal data

b) Right to rectification: If we process your personal data that is incomplete or incorrect, you can ask us to correct or supplement it at any time.

c) Right to deletion: You can ask us to delete your personal data if we have processed them illegally or if this processing constitutes a disproportionate intrusion into your protected interests. Please note that there are reasons that prevent immediate deletion, such as statutory archiving obligations.

d) Right to restriction of processing: You can ask us to restrict the processing of your data:

e) The right to the possibility of data transfer: You can ask us to deliver the data you have entrusted to us in a structured form, in the usual machine-readable format:

f) The right to object: If we process your data for the purpose of performing tasks of public interest or tasks of public bodies, or when processing them we refer to our legitimate interests, you can submit an objection against such data processing if there is an interest in protecting your data.

g) Right to appeal: If you are of the opinion that we have violated Croatian or European regulations on data protection when processing your data, you have the right to lodge a complaint with the Data Protection Agency, or another supervisory authority within the EU.

h) Exercising rights: If you wish to exercise any of the above rights, please contact us using our contact information from Article 1 of this Statement.

i) Identity confirmation: In case of doubt, we may request additional information to verify your identity, this serves to protect your rights and private sphere.

j) Abuse of rights: If you use any of the listed rights too often and with the obvious intention of abuse, we may charge an administrative fee or refuse to process your request.

Transfer of data to third parties

We undertake to protect your personal data and will not disclose or make them available to third parties except in the following cases:

if you explicitly agree in writing to the disclosure of certain confidential data for a specific purpose or to a specific person
if the data is needed by the Ministry of the Interior or the competent state attorney’s office for the purposes of performing tasks within their jurisdiction
if the data is needed by a court, lawyers or a notary public for the proceedings they lead, and the presentation of this information is required in writing
if this information is needed by the tax administration, the Pension and Health Insurance Institute, and all based on the legal obligations that the company has towards them
if this information is needed by the Ministry of Finance or the tax authority in the process that it carries out within the framework of its jurisdiction

Any changes regarding our personal data protection policy will be published in the personal data protection statement on our website, and you will be adequately informed about them.